How does the customer request return / exchange?

01) The customer access my account on your website

02) After the login he clicks on the order

03) will have the option to request return / exchange

04) After agreeing with the Terms of Return / Exchange

05) Selects the products you want to exchange/return, quantity, reason and reason/comment

Note: The option to request return / exchange will only be visible after certain days when you are in the status sent. According to your configuration in the control panel & gt; & gt; Configuration & GT; & GT; Orders Setting & GT;

In the How Many Days After Shipped to Customer See and Request The Return / Exchange Button In My Orders (how many days after shipping the customer views the button to request the return / exchange on my orders) Set the number of days, Only fill in this field

In the Order Status Exchange After Customer Request line line (after the customer requests the customer requests the exchange), choose a status after the customer requests the exchange so that the order is in this status

In the Order Status Return After Customer Request line (Return Order Status after the customer requests the return), choose a status after the customer requests the return so that the order is in this status

In the Order Status Shipped to See the Return / Exchange Button in My Orders (order status after shipping to view the return / exchange button on my orders), choose the status sent so that the customer can see the button exchange / return after shipping