I transferred the amount to the seller and the buyer requested cancellation or return, how to do it?

01) Access the control panel

02) After the login click customers & gt; & gt; Orders

03) In filters will have the option to select transferred to the seller or requests that require moderation from the administrator

04) In the order list will have a Marketplace column and with some observations

When you have this order has tracking code and shipping date and this order has already been transferred and cancellation has been requested

05) Click Options & GT; & GT; Details

06) In the products box sold you can have products from your store and salespeople

Strictly analyze the communications intermediation options between the seller and buyer, if both parties enter agreement check the form of money return with the buyer.

After the money returned if you have already transferred the amount to the seller, you will have the option to mark transferred to the seller but customer returned and describe a comment for better control in this seller’s product line.

After click on update.

Note: In the next requests of this seller will appear an alert regarding this case, so as not to make the transfer due to previously made. and describe in the comment that the value was deducted at a given request.